CUPRA UK website cookie policy

Information about cookies and similar technologies and the related processing of personal information

1. Introduction

Welcome to the website (“this Website”) which is operated by Volkswagen Group United Kingdom Limited (“we”, “our”, “us” or “CUPRA UK” as applicable). Please see the end of this policy for our legal and contact information.

We use cookies and other similar technologies that access or store information on the device you use to visit this Website. To make this policy easier to read, we refer to all of these technologies using the expression “cookies”.

This policy provides you with information about how cookies work and when, how and why we, and the third parties we work with, use them. Almost all cookies work by collecting or storing some form of personal information about you. Our separate privacy statement provides equivalent information relating to our processing of your personal information more broadly in connection with this Website.

We may update this policy from time to time. All changes made to this policy will be published on this Website and in the event of any substantial changes, we will notify you of these using an appropriate communication method.


2. Who is the controller of your personal information?

We set and read cookies on your device. Some cookies are set and read only by us and some may be set by third party suppliers. We are a controller of all the personal information we process when using cookies. A controller is the person that decides why and how your personal information is processed.


3. What are 'cookies'?

Cookies are small files or other information stored or accessed on your device that help us and others to collect data about your activities. The expression 'cookies' can refer to browser cookies as well as a number of similar technologies including tracking pixels/web beacons, local shared objects/flash cookies and access to device information (including sensors). Please see the next section for details of the types of 'cookies' used by this Website.


4. Purposes for which we use cookies

Cookies are an extremely common technology for remembering certain information about how users interact with websites and use their devices. The vast majority of websites currently make use of cookies and they are commonly used for a wide range of reasons.

Strictly necessary cookies. Cookies allow us to deliver essential features of this Website. These are necessary to enable essential and core functions of this Website such as security, network management and accessibility. For this reason and in accordance with data protection law, we do not request your consent to use these cookies. You may disable these by changing your browser settings but this will affect how this Website functions and one or more core features will not work properly (or at all) if you do so.

Whilst they can be used for non-essential purposes too, this Website does not use any non-essential cookies.


5. Details of the cookies we use

We use the following strictly necessary cookies:

Cookie Name Purpose
__RequestVerificationToken Internal - application specific
.AspNet.ApplicationCookie Internal - application specific
campaign-code Internal - application specific
campaign-id Internal - application specific
claim-code Internal - application specific
aef856b9a28fb66f Essential site and performance monitoring
TSNGUID Essential site and performance monitoring
TessenSessionId Essential site and performance monitoring
ajs_anonymous_id Essential site and performance monitoring
ajs_group_id Essential site and performance monitoring
ajs_user_id Essential site and performance monitoring
login_idle_session_timeout Essential site and performance monitoring
login_service_login_newrelic_com_tokens Essential site and performance monitoring
optimizelyEndUserId Essential site and performance monitoring

6. How long will we process and keep your personal information?

We do not process or retain personal information in an identifiable format for longer than is necessary. We process and retain your personal information for the following periods:

With respect to essential cookies, the processing of your personal information ends with your browsing session after which your personal information is deleted (except in relation to cookies used to remember your consent preferences, which we retain and process for 13 months from the date you provide your consent).

The only exceptions to the periods mentioned above are where:

  • the law or a court or supervisory authority requires us to hold your personal information for a longer period, or delete it sooner (including where you exercise your data protection right to ask us to retain the information beyond our usual retention period);
  • you have raised a legal claim, complaint or concern regarding the processing activities described in this policy, in which case we will retain your information for a period of 6 years following the date of that claim, complaint or concern; or
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law.

7. Who will receive or have access to your personal information relating to cookies?

We disclose your personal information to third parties or permit them to access that information in connection with the purposes mentioned above.

Our third party service providers, agents and subcontractors (“suppliers”), commercial partners, group companies and other third parties may receive cookie-related personal information either directly from you, us or from one of our suppliers.

The supplier that operates this Website on our behalf, Blackhawk Network EMEA Limited, will receive access to the personal information in any cookies used by this Site.

Our other suppliers can be categorised as follows:

  • Cloud software system providers, including database, email and document management service providers
  • Facilities and technology service providers including scanning and data destruction service providers
  • Insurers and insurance brokers
  • Legal, security and other professional advisers and consultants
  • Website and app developers
  • Website hosting service providers

The majority of suppliers we use are processors with whom we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions. We only disclose to them or allow them to access personal information that is necessary for them to provide their services.


8. Contacting our data protection team

Questions, comments or requests concerning this policy are welcomed and should be addressed to us using the details set out on our contact us page.


Volkswagen Group United Kingdom Limited is a company incorporated in England and Wales with company registration number 514809 and with its registered office at Yeomans Drive, Blakelands, Milton Keynes MK14 5AN.

CUPRA S.A.U 2023 ®